We all know that Zappos highly values their people and in turn expects them to obsess over creating awesome experiences for their customers. Ever wonder what drives that focus? Here are their 10 Corporate Values:
- Deliver "WOW!" through service.
- Embrace and drive change.
- Create fun and a little weirdness.
- Be adventurous, creative and open-minded.
- Pursue growth and learning.
- Build open and honest relationships with communication.
- Build a positive team and family spirit.
- Do more with less.
- Be passionate and determined.
- Be humble.
Creating an environment of empowerment and unity will go along way to work out the kinks in any company. Zappos CEO, Tony Hsieh (pronounced shay), believes that if, by using proven research, you can find a way to make people happy and more purposeful in their jobs, you will have a formula that can produce great and sustainable companies. “You can argue, which is the means and which is the end,” Hsieh said. “An altruistic view says happiness is the end. But if your goal is to build a long-term profitable business, then happiness is the means to achieve that.”
If you feel that your organization is struggling in this area, adopt the Zappos philosophy and try incorporating these values into your company.
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